Returns & Refunds Policy

At SUNLU, we stand behind the quality of our 3D printing filaments and hardware. If you are not completely satisfied with your purchase, you can return your items within 30 days of delivery for a full refund or replacement.

Return Process

• 1.
  Initiate Your Request

  Contact our support team at [email protected] with your order number and the reason for your return.

• 2.
  Package Your Items

  Ensure the product is in its original packaging; filaments must be unopened and vacuum-sealed to qualify for a full refund.

• 3.
  Ship to Warehouse

  Affix the provided return shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Inspection and Refund

  Once our technicians inspect the returned electronics or materials, your refund will be processed to your original payment method within 5-7 business days.